Frequently asked questions
Contact free delivery
Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
What are my delivery options?
UK Saver DeliveryUp to 5 working days
UK Next Day Next Day Delivery (if ordered before 10pm)
Standard International 7-12 working days (Excludes Sat/Sun)
Republic of Ireland StandardUp to 3 working days (if ordered before 9pm)
Europe 6-10 working days (Excludes weekends) *Postcode Restrictions May Apply
France 7 Working Days
Turkey 7-14 Working Days
USA & Canada 9 - 11 Working Days
Australia 13 - 15 Working Days
New Zealand 14 - 16 Working Days
United Arab Emirates 7-14 Working Days
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
Please note these prices are as above, regardless of the size of the parcel or number of items ordered. Although our couriers do everything they can to reach these schedules 100% of the time, we cant guarantee that you will receive your goods within the estimated delivery times (with exception of Next Day Delivery when ordered before 10pm).
UK deliveries may be made any time between 8:00am and 9:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.
What are my return options?
Items must be returned within 45 days of receipt.
Items must be unworn and unwashed.
Pierced jewellery cannot be returned for health and hygiene reasons.
Underwear and swimwear can only be returned if the hygiene seal has not been removed.
Beauty products and accessories cannot be returned for hygiene reasons.
Shoes must be tried on indoors.
Items must have all tags attached.
Do you have a size guide?
Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country.